Year 2014/15- Please see below the progress and report of our PPG for the past year -
Annex D: Standard Reporting Template
Thames Valley Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: WOODLANDS PARK SURGERY
Practice Code: K81015
Signed on behalf of practice: DIANE PARROTT Date:24TH MARCH 2015
Signed on behalf of PPG: PBY- anonymised due to being published in public domain Date: 24th March 2015
- Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES |
Method of engagement with PPG: Virtual Email, Spoken at contact |
Number of members of PPG:10 |
Detail the gender mix of practice population and PPG: % Male Female Practice 49 51 PRG 50 50 | Detail of age mix of practice population and PPG: % <16 17-24 25-34 35-44 45-54 55-64 65-74 > 75 Practice 14% 10% 10% 12% 15% 15% 14% 10% PRG 0% 0% 0% 0% 60% 20% 10% 10% |
Detail the ethnic background of your practice population and PRG: White Mixed/ multiple ethnic groups British Irish Gypsy or Irish traveller Other white White &black Caribbean White &black African White &Asian Other mixed Practice 79.5 0.8 0 0.4 0.7 0.2 0.7 0 PRG 80% 0 0 0 0 0 0 0 Asian/Asian British Black/African/Caribbean/Black British Other Indian Pakistani Bangladeshi Chinese Other Asian African Caribbean Other Black Arab Any other Practice 3.4 0.7 0 0.4 0.7 0.3 0.2 0.7 0 0 PRG 20 0 0 0 0 0 0 0 0 0 |
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population: The PPG is fairly representative of the ethnic background of the stated Practice Population. We would love to encourage younger members to participate. To try and address the imbalance we have - Advertised on Posters in the Surgery, in our new patient pack and quarterly newsletter
- Have specific area on our website with an application form
- Daily contact invitation when applicable
- All Clinicians are aware to approach patients that they feel would be amenable to joining
- Approached another local Surgery to see if we could somehow join forces.
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Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? NO Our population is fairly static with many generations of the same family being registered with us and remaining in the area. If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful: |
- Review of patient feedback
Outline the sources of feedback that were reviewed during the year: - GP Patient Survey Results
- GP Patient Survey compared to other Practices in WAM CCG
- All patient feedback received either from consultations or general comments
- Feedback from existing PPG members
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How frequently were these reviewed with the PRG? Twice a year which were circulated for comment by virtual communication |
- Action plan priority areas and implementation
Description of priority area:
To have access to a Baby Changing facility which had been raised by the growing number of new babies being registered.
What actions were taken to address the priority?
The building was reviewed for its positioning and suitability. At the Practice Meeting it was suggested that the downstairs patient bathroom be refurbished with a smaller sink to allow the installation of a wall mounted baby changing unit.
The bathroom has now been fully refurbished allowing sufficient room for the unit. This has been purchased and is awaiting install which was delayed due to the impending CQC visit.
Result of actions and impact on patients and carers (including how publicised):
Allows all those needing to change their baby to have access at ground floor level in an area that is big enough to cope with parent and baby plus others,
Staff are aware of the facility and can direct patients accordingly.
News signs have been ordered to be put on once installed
Priority area 2 |
Description of priority area: Coil Fittings/Extended Contraception Services |
What actions were taken to address the priority? - As we have an increasing young population , we employed a new female GP who was keen to undertake a specific contraception clinic
- In agreed negotiations with Public Health, we started offering Coils /fittings/removals/IUDs/Implanon and all contraceptive advise from November 2014.
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Result of actions and impact on patients and carers (including how publicised): Patients no longer have to go to another Surgery- either in Maidenhead Town or Cookham and can be seen at their own Surgery The new service was advertised in the Surgery in the newsletter. All staff were made aware of the timings of the initial consultation plus the length of the fitting Consultation Mums were made aware at their postnatal examinations of the service we could now offer them Female patients really like not having to go elsewhere in an environment they don’t know, to see a GP that they also don’t know plus we can do all followups at the Surgery and can advise patients if they have any after-fitting complications/queries. |
Priority area 3 |
Description of priority area: Management of Diabetics at the Surgery |
What actions were taken to address the priority? After a previous GP left who was a Diabetic, we were flailing in giving good Diabetic care and advice to our Diabetic patients. We were approached by a GP who had been working at a local Diabetic Clinic who would be happy to run a specific clinic for us. He was already fully trained so it was just a question of scheduling appointments and letting patients know.; |
Result of actions and impact on patients and carers (including how publicised): We now have a successful Diabetic Clinic and have patients being discharged from the hospital outpatients to be seen in their GP Practice . Their condition is now being managed successfully locally. The GP is now well established with his own following and we would look to extending the clinics in the near future. All Diabetics get to be seen at least once a year by the specialised Diabetic GP All Diabetics are on our recall system and are sent personal invitations to attend. |
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
Report signed off by PPG: YES Date of sign off: 23 March 2015 |
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population?
By Personal invitation ,posters, newsletter, websites- as sated above
Has the practice received patient and carer feedback from a variety of sources?- Yes- written , verbal and electronic
Was the PPG involved in the agreement of priority areas and the resulting action plan? Yes- all were asked for their opinions/ideas
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Yes- it has improved the facilities and services that we can offer as a small rural Practice
Do you have any other comments about the PPG or practice in relation to this area of work?
Our next years task is to engage more with Carers and we have already initiated Links with Age Concern
Year 2012-2013 - This report has been produced for patients along guidelines required by the Department of Health Directed Enhanced Service and requested by Windsor Ascot and Maidenhead PCT which will shortly be changed to Windsor Ascot and Maidenhead Commissioning Care Group ( WAM CCG)
2011 actions implemented as a result of previous survey action plan (2011)
- The phone number and system changed from 0844 to loca l01628 number.
- An automated booking system was considered by the practice but not thought to be cost effective by the patient reference group when they were virtually notified on 31st August 2012 to discuss the outcomes of the action plan, and what had been implemented.
A description of the profile of the members of the Patient Participation Group.
Woodlands Park Surgery is a practice of 3054 patients situated in a rural classified area on the outskirts of Maidenhead Berkhsire.
Age/sex statistics show that the practice is split 48% male and 52% female patients. The largest age group, nearly 29% patients being aged between 35-54 yrs.
The Patient Participation Group for 2012 has 18.5% ethnicity of black and ethnic minority with 51% of the group aged between 45 – 64 years thus reflecting the demographic make up of the practice.
In order to obtain the widest possible view of patients it was decided to correspond virtually to discuss survey subjects and draft an action plan. The results of these would then be shared with, and approval sought from the total Patient Participation group of 10. The results of the survey and action plan being published on our website and in the surgery so that information would reach the widest possible number of patients.
The steps taken by the practice to ensure that the Patient Participation Group is representative of its registered patients and where a category of patients is not represented, the steps the contractor took in an attempt to engage that category.
Patient Participation Group
This group was made up of patients who had responded to notices in the waiting area, information on our website and requests from staff to join a ‘virtual’ patient participation group, by completing an expression of interest form. All ages and backgrounds were targeted.
In order to ensure that the most representative group of patients were contacted, including those who do not have access to the internet, it was decided that the survey should be handed out to specific groups of patients.
To do this the following groups of patients were targeted:-
- patients attending general surgery clinics during a week in November.
- Patients who may not be able to attend during the day due to work commitments were targeted by post.
- Women and their partners were targeted when they attended ante – natal clinics in order to target another group of patients who may not often attend the surgery for other reasons.
Altogether a total of 40 surveys were sent out and 10 (25%) responses were received back.
Details of the steps taken to determine and reach agreement on the issues which had priority and were included in the local practice survey.
As in 2011, in order to obtain the widest possible view of patients it was decided to contact patients virtually to discuss survey subjects and draft action plan. The results of these meetings would then be shared and approval sought from all members of our Patient Participation group of 10.
Some patients from the reference group from 2011 agreed to continue for 2012. Two new members were recruited to replace the two members (the retiring GPs) who were no longer able to continue.
On receipt of the responses, questions were devised and a survey developed. The questionnaire was proof read by staff. After agreement from all, the questionnaire was uploaded onto the website
The results of the survey and action plan being published on our website and in the surgery so that information would reach the widest possible number of patients.
d. the manner in which the contractor sought to obtain the views of its registered patients.
- Approval for action plan sought from Patient Participation group(virtual) who had initially expressed interest in being involved. (10 patients via email)
- Surveys handed out in reception areas.
- Surveys available on our website
- Information about the survey in our winter newsletter
- An action plan was developed from the results of the survey. This was then emailed to the 10 virtual members for checking for errors and omissions, and their approval. All 10 (100%) approved the action plan.
- details of the action plan setting out how the finding or proposals arising out of the local practice survey can be implemented and, if appropriate, reasons why any such findings or proposals should not be implemented.
All items on the proposed action plan were approved for implementing as soon as practicably possible.
Action Plan Proposed by Patient Participation Group
Subject | From survey results or comments | Proposed Action | Approved | Comments |
Access | Survey results | Continue to promote internet access – flyer with scripts - in consulting rooms - poster in waiting area | Yes |
Communication with patients | Comments | To improve communication with patients re: New phone system upgrade 73% in 2012, 94% in 2013 happy with phone access Regular newsletter to inform of changes – One problem clinic, 111, waiting times etc. Respond directly to some of comments. | Yes Yes Yes Yes |
A summary of the evidence including any statistical evidence relating to the findings or basis of proposals arising out of the local practice survey.
Details of the action which the practice, intend to take as a consequence of discussions with the PPG in respect of the results, findings and proposals arising out of the local practice survey.
The opening hours of the practice premises and the method of obtaining access to services throughout the core hours was updated on our website.
Access available by phone and visiting surgery also information made available on our website.
Where the contractor has entered into arrangements under an extended hours access scheme, the times at which individual healthcare professionals are accessible to registered patients.
Individual healthcare professionals are available under an extended hours access scheme on Monday and Thursday mornings 7.30am
Surgery Appointment Times
| | Morning | After noon |
| Monday | 7.30 - 12:00 | 16:00 - 18:30 |
| Tuesday | 08:00 - 12:00 | 16:00 - 18:30 |
| Wednesday | 08:00 - 12:00 | 16:00 - 18:30 |
| Thursday | 07.30 - 12:00 | 16:00 - 18:30 |
| Friday | 08:00 - 12:00 | 16:00 - 18:30 |
| Weekend | closed | closed |
The practice doors are open Monday - Friday from 08:00 - 13:00 and then again from 14:00 - 18:30. The doctors work to the following timetable:
Dr Kim Langer (female) - All day Mondays and Tuesdays plus Wednesday and Thursday mornings
Dr Michael Moher (male) - Wednesday pm and all day Thursday - am and pm
Dr Azmy Birdi (female) - Monday am
Dr Rupal D'Souza (female) - All day Friday
Dr Pierre Mason (male) - All day Friday
View our current Action Plan here
Last years Action Plan - please click here PPG_Action_Plans.2011-2012 doc
Minutes
Download the minutes from our latest PPG meeting
Minutes of local PPG Meeting- This is a locality group where any member of a PGG can attend - Please see below for details of the next meetings
| Windsor Ascot and Maidenhead Clinical Commissioning Group |
Patient Participation Group Network Meeting |
MEETING NOTES |
Title: | Patient Participation Group Network |
Location | | Date | | Time | |
Author | Michaela Helman |
Attendees | |
Apologies | |
Circulation | |
ITEM No . | NOTES | ACTION BY |
1. | Minutes of the last meeting – Agreed Note due to traffic – the agenda was taken out of order. The minutes reflect the order of the meeting. | |
ITEM No. | NOTES | ACTION BY |
5. | | PH / NB |
2. / 7. | | |
4. | | All |
6. | | All |
8. | | All |
9. | | |
7. | | |
Next meeting date 9th April 2013 – 10am – Desborough Suite Rooms 2/3, Town Hall, Maidenhead 11th June 2013 6.30 - Ascot Bray Rooms, Town Hall, Maidenhead AF220381CSC 13th August 2013 – 10am - Ascot Bray Rooms, Town Hall, Maidenhead AF220382CSC 8th October 2013 – 6.30pm – Ascot Bray Rooms, Town Hall, Maidenhead AF220384CSC 10th December 2013 – 10am - Ascot Bray Rooms, Town Hall, Maidenhead AF220385CSC |
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