COVID-19 Privacy Notice update -
Updated on 8th April 2020
Supplementary privacy notice on Covid-19 for Patients
This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice.
The health and social care system is facing significant pressures due to the Covid-19 outbreak. Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations.
Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law the Secretary of State has required NHS Digital; NHS England and Improvement; Arms Length Bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak. Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data. Further information is available on gov.uk here and some FAQs on this law are available here.
During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information. This includes National Data Opt-Outs. However in relation to the Summary Care Record, existing choices will be respected. Where data is used and shared under these laws your right to have personal data erased will also not apply. It may also take us longer to respond to Subject Access Requests (SARs), Freedom of Information requests (FOIs) and new opt out requests whilst we focus our efforts on responding to the outbreak.
In order to look after your health and care needs we may share your confidential patient information included health and care records with clinical and non-clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. We may also use the details we have to send public health messages to you, either by phone, text message or email.
During this period of emergency we may offer you a consultation via telephone or video conferencing. By accepting the invitation and entering the consultation you are consenting to this. Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.
We will also be required to share personal confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak. Further information about how health and care data is being used and shared by other NHS and social care organisations in a variety of ways to support the Covid-19 response is here.
NHS England and Improvement and the NHSX have developed a single, secure store to gather data from across the health and care system to information the Covid-19 response. This includes data already collected by NHS England, NHS Improvement, Public Health England and NHS Digital. New data will include 999 call data, data about hospital occupancy and A&E capacity data as well as data provided by patient themselves. All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation.
In such circumstances where you tell us you’re experiencing Covid-19 symptoms we may need to collect specific health data about you. Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.
Please see the attached document for local news /support with regards to the Corona Virus
Corona Virus latest 3rd April 2020
The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you've been:
- • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
- • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
- • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
- • in close contact with someone with confirmed coronavirus
7 | Coronavirus Primary Care Briefing – 18 February 2020
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- • Avoid touching your eyes, nose and mouth with unwashed hands.
- • Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at
Further information is available on nhs.uk.
Heathwatch Windsor Ascot and Maidenhead
We have been advised that we are to have a visit from the Healthwatch Team on
Friday 29th November between 9.30-11.30
They will be issuing questionnaires to those patients visiting the Surgery. If you wish to meet with them ,please feel free to visit the Surgery on that day
Flu vaccinations are now available for all patients who are eligible over the age of 18. Please call the Surgery on 01628 825523 to make an appointment- we are running Saturday Clinics too
The under 18s nasal flu spray is not available til end October
Our three yearly Mammogram Screening will be taking place at St Marks mobile unit from November to January 2020. If you are eligible and haven't received an invitation please call 01753 860441 and speak to the Breast Clinic
The new GP Survey results are out .
Please click here to find our results https://www.gp-patient.co.uk
CQC VISIT 14 JULY 2016
WE ARE DELIGHTED TO ANNOUNCE THAT THE PRACTICE RECEIVED GOOD IN ALL AREAS FROM OUR RECENT INSPECTION
PLEASE USE THE LINK TO VIEW THE COMPLETE REPORT
Would you recommend our GP surgery?
The Friends and Family Test
From 1 November if you visit our GP surgery you will be asked about whether
or not you would recommend our surgery to your family and friends, if
they need similar treatment or care.
The Survey is a quick way of collecting patients feedback to improve services.
When you visit our GP Surgery for care or treatment you will be given the opportunity to give your feedback by answering a simple quetsion about your experience.
“How likely are you to recommend our GP Practice to Friends and Family if they need similar care or treatment ?
You will be asked to choose one of six options ranging from 'extremely likely' to 'extremely unlikely'.
You will also be invited to tell us if we could change one thing about your care or treatment to improve your experience what would it be ?
Your response is anonymous and you will be able to post the postcard in a ballot box in our GP Practice reception on your way out of the Surgery if you are unable to answer the question, a friend or family member is welcome to respond on your behalf. The Friends and Family test results will be published on the Windsor Ascot and Maidenhead Clinical Commissioning Group at
The information will give our GP Practice invaluable feedback on what you think of the care and treatment you have received which along with existing ways of gathering feedback will help us to make improvements and improve the experience for our patients.
the Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.
For more information on the Friends and Family Test please visit
We are currently looking to recruit a Practice Nurse to join our team- please contact the Practice Manager Diane Parrott on 01628 825523 for further details